FREEBOY Electric Scooter Warranty Policy

We are here to help if you experience a problem with your FREEBOY electric scooter. This policy explains our commercial warranty coverage, exclusions, and how to request support.

Your statutory rights remain protected. This commercial warranty is separate from, and does not replace or limit, your rights under applicable consumer protection laws. Where those laws provide longer protection or additional remedies, those rights continue to apply.

1. Warranty Coverage

Our commercial warranty covers defects in materials and workmanship during normal use, in accordance with the user manual.

For scooters, the warranty periods below begin on the date of delivery.

Component Category	Warranty Period	Covered Components
Main Components	12 months	Frame assembly, hub motor, controller, handlebars, front body assembly, display, rear wheel support assembly, brake housing, disc brake assembly, folding stem assembly, front fork, fork pivot components, control wiring, and brake lines
Battery and Selected Components	6 months	Battery, charger, brake levers, and throttle
Other Components and Appearance Parts	1 month	Bumper strips, headlights, rear lights, display covers, handlebar covers, tires, inner tubes where fitted, bell, fenders, decorative covers, kickstand, battery compartment cover, deck pad, charging port housing, and rubber plugs

The coverage above applies to manufacturing defects, not normal wear, accidental damage, or misuse. For example, a tire manufacturing defect may qualify for coverage within the applicable period, while a puncture caused by road debris does not.

Hex keys and valve extension adapters are not covered by this commercial warranty. This does not affect any applicable statutory rights.

2. What Is Not Covered?

This commercial warranty does not cover damage or failure caused by:

• Normal wear and tear, including tire wear, brake pad wear, cosmetic wear, and gradual battery capacity reduction through normal use.

• Accidents, collisions, drops, or excessive force.

• Misuse, overloading, or use outside the operating limits stated in the user manual.

• Incorrect assembly, improper installation, or inadequate maintenance.

• Unauthorized repairs or modifications that cause the reported fault.

• Incompatible chargers, replacement parts, or accessories that cause damage.

• Submersion or water exposure beyond the scooter’s stated water resistance rating.

• Improper charging or battery storage contrary to the user manual.

• External events such as fire, flooding, or other causes unrelated to a manufacturing defect.

A water resistance rating does not mean the scooter is waterproof. Follow the water exposure and care instructions for your specific model.

Expiry of the commercial warranty does not automatically end any protection available under applicable consumer law.

3. How to Request Warranty Support

Contact contact@freeboy.co and provide:

1. Your order number or other proof of purchase.

2. Your scooter model.

3. The frame serial number, if available.

4. A clear description of the problem, including when it started.

5. Photos or a short video showing the fault and any displayed error codes.

6. Your current delivery address if a replacement part may be needed.

Our support team will review the information and may request additional details or guide you through safe troubleshooting steps.

Stop using the scooter if the problem affects the brakes, steering, frame, or battery safety. Do not open the battery pack or attempt unsafe electrical repairs.

4. How Warranty Claims Are Resolved

Once a manufacturing defect is confirmed within the applicable coverage period, we will explain the appropriate solution. Depending on the issue, this may include replacement parts or an arranged repair.

Where applicable consumer law requires another remedy, that remedy remains available.

Please contact us before sending back a scooter or component so we can provide the correct return address and handling instructions.

5. Repair, Installation, and Shipping Costs

Before a repair or return is arranged, we will explain:

• Whether the issue qualifies for warranty coverage.

• Whether a defective component needs to be returned.

• How replacement parts or repairs will be provided.

• Who is responsible for any shipping or installation costs.

For an approved commercial warranty claim, covered replacement parts are provided at no charge.

If you would like to use a local repair shop, contact us with the proposed work and written estimate before authorizing it. Costs arranged independently are not automatically reimbursed under this commercial warranty.

Where applicable law requires a remedy to be provided free of charge, necessary costs will be handled in accordance with that law.

6. Replacement Part Compatibility and Delivery

Parts can vary between models and production batches, including some J11, J15, and H14 models.

To help us identify the correct part, please provide the frame serial number and clear photos of the existing component, including its label and connectors where relevant.

If the serial number is unavailable, we will use the available order information and photos. Additional checks may be needed before shipment.

Replacement parts may ship from a local warehouse or directly from the factory, depending on availability. We will confirm the dispatch location and estimated delivery time when arranging shipment.

7. Spare Parts Warranty

Separately purchased spare parts carry a 30-day commercial warranty from the date of delivery, covering defects in materials and workmanship.

This warranty does not cover damage caused by incorrect installation, misuse, accidents, or normal wear.

If a part arrives defective, damaged, or different from the item ordered, contact us with your order number and supporting photos before installing it.

Change-of-mind returns are handled under our Return & Refund Policy and applicable consumer law. The spare parts warranty does not restrict any statutory cancellation, return, or defective-goods rights.

For parts supplied to resolve an existing warranty claim, the applicable original warranty and statutory rights remain unaffected.

8. Damage or Problems on Delivery

Inspect your scooter after delivery and contact us promptly if you find shipping damage, missing items, or a fault.

Please keep the packaging and take photos of:

• The outer shipping box.

• The scooter and affected component.

• Any visible damage.

• The shipping label.

We recommend retaining the original packaging for at least 15 days and while any delivery issue is being resolved. Not retaining the packaging does not remove your statutory rights.

9. Support After the Commercial Warranty Ends

You can still contact us for troubleshooting assistance and replacement part enquiries after the commercial warranty expires.

Where a fault is not covered by this warranty or applicable consumer law, parts, repairs, and shipping may be chargeable. We will explain any proposed charges before you agree to proceed.

10. Contact Us

For warranty claims, technical support, or replacement part enquiries:

Email: contact@freeboy.co

Include your order number and scooter model so we can assist you more efficiently.