Terms of Service

1. About These Terms

Welcome to FREEBOY.

These Terms of Service govern your use of our website and purchases from our store. In these Terms, “FREEBOY,” “we,” “us,” and “our” refer to the store operator identified in the Contact Information section below.

Our store is hosted on Shopify, which provides the ecommerce platform we use to offer our products and services.

Please read these Terms together with our:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Warranty Policy

Nothing in these Terms excludes or limits rights that you have under applicable consumer protection laws.

2. Website Access and Customer Accounts

To place an order, you must have the legal capacity to enter into a purchase contract. If you are under the applicable legal age, a parent or guardian must make the purchase on your behalf.

You agree to provide accurate and current contact, billing, and delivery information.

If you create an account, keep your login details secure and notify us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account, but this does not remove our responsibility for security failures attributable to us.

3. Product Information

We aim to describe our products accurately, including their specifications, features, included accessories, and availability.

Product colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description.

Advertised maximum speed, range, and climbing capability depend on the stated test conditions. Actual performance may vary with rider weight, terrain, temperature, riding speed, tire pressure, and battery condition.

Please review the specific product page before purchasing. If a feature or compatibility requirement is important to you, contact us for clarification.

We may update listings for future purchases. Changes do not alter the agreed specifications of an order already accepted without your agreement.

4. Orders and Acceptance

Placing an order is an offer to purchase the selected products.

An automated order receipt confirms that we have received your order. Acceptance occurs when we send an email expressly accepting it or confirming dispatch, unless a different acceptance point is clearly stated at checkout.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, an unsupported delivery address, unsuccessful payment, or suspected fraud.

If we cannot fulfil your order, we will notify you and refund any payment collected for the unfulfilled items.

Once an order has been accepted, any cancellation or change by us will be handled in accordance with the contract and applicable law.

5. Prices, Payments, and Promotions

The applicable currency and order total are shown at checkout. Review them before completing payment.

Applicable taxes and delivery charges will be disclosed before purchase. For destinations covered by our tax-inclusive delivery offer, applicable taxes and import charges are included as described in our Shipping Policy.

We will not add undisclosed mandatory charges after you place your order.

Price changes apply to future purchases and do not change the price of an accepted order.

Promotions may have separate conditions, including expiry dates, eligible products, and restrictions on combining discounts. These conditions will be made available with the offer and cannot override your statutory rights.

You must be authorized to use the selected payment method. Payment and instalment services may also be subject to the relevant provider’s terms.

6. Pricing and Listing Errors

If we identify a material pricing or product information error affecting your order, we will contact you and explain it.

Where legally permitted, we may offer you the choice of proceeding on corrected terms or cancelling for a refund. We will not charge a higher price or substitute a materially different product without your agreement.

This section does not give us an unrestricted right to cancel an accepted contract.

7. Shipping and Delivery

Shipping locations, estimated processing times, delivery times, and charges are explained in our Shipping Policy.

Unless we agree otherwise, delivery estimates are not guaranteed dates. If a significant delay occurs, we will provide an update and handle any cancellation or refund rights required by law.

For consumer orders delivered by a carrier we arrange, the risk of loss or damage normally remains with us until you, or a person you nominate other than the carrier, physically receives the goods.

Different rules may apply where you independently appoint a carrier that we did not offer.

Please check your delivery address carefully. Contact us promptly if you need to correct it or report a missing delivery.

8. Cancellations, Returns, and Refunds

Our Return & Refund Policy explains how to cancel an order, return an item, report a problem, and receive a refund.

Eligible EU and UK consumers generally have a 14-day statutory cancellation period for online purchases, subject to applicable exceptions.

Rights relating to defective, damaged, misdescribed, or incorrectly supplied goods are separate from change-of-mind cancellation rights.

Our administrative return process does not make statutory rights dependent on discretionary approval.

9. Warranty and After-Sales Support

Our Warranty Policy describes commercial warranty coverage, component-specific periods, exclusions, and the support process.

Commercial warranty periods do not replace or shorten any statutory protection available to you.

To request assistance, contact us with your order number, model, a description of the issue, and supporting photos or videos where reasonably available.

Do not continue using a scooter if a fault affects its safe operation.

10. Safe Use and Local Requirements

Read the user manual before assembling, charging, or operating your scooter. Follow the model’s load limits, maintenance instructions, and charging requirements.

Electric scooter rules vary by country and location. A scooter’s availability for sale does not, by itself, mean it is permitted on public roads, cycle paths, or pavements in your area.

Check the requirements applicable to your intended use, including any rules on registration, insurance, rider age, protective equipment, and permitted riding locations.

Do not modify the scooter to bypass safety features or legal restrictions.

These responsibilities do not remove our obligations concerning product safety, accurate descriptions, or defective goods.

11. Intellectual Property

Website content, including text, photographs, graphics, videos, and design elements, is owned by us or used with permission from the relevant rights holders.

FREEBOY, Shopify, and other displayed trademarks remain the property of their respective owners. Displaying a trademark does not transfer ownership or grant a licence to use it.

You may browse the website and save or print information for personal shopping purposes. Commercial reproduction, redistribution, or misleading use of our content requires permission, except where allowed by law.

12. Reviews and Customer Content

If you submit a review or other content for publication, you confirm that it reflects your experience and that you have the necessary rights to share it.

You grant us a non-exclusive, royalty-free licence to display and reproduce that submitted content in connection with our store and product promotion, subject to applicable privacy and intellectual property laws.

We will not change a review in a way that misrepresents your meaning or experience. Any incentive for a review should be disclosed.

We may remove content that is fraudulent, unlawful, abusive, unrelated to the product, or infringes another person’s rights. We do not remove a review solely because it is negative.

Private support messages and documents submitted for a claim are not treated as permission to publish them for marketing.

13. Acceptable Website Use

You must not use our website to:

• Submit fraudulent orders or use payment details without authorization.

• Impersonate another person.

• Upload malicious software or interfere with website operation.

• Attempt unauthorized access to accounts or systems.

• Collect other customers’ personal information without permission.

• Publish unlawful, threatening, or infringing content.

• Bypass security measures or use automated tools to disrupt the service.

We may restrict access where reasonably necessary to address fraud, security risks, or material breaches of these Terms.

Restrictions on website access do not automatically cancel an existing order or remove your refund, warranty, or statutory rights.

14. Third-Party Services and Shopify

Our website may offer third-party payment services, tools, or links. Their separate terms and privacy policies may apply when you use them.

Shopify provides the platform hosting our store. Purchases from this store are made with the store operator identified below, rather than with Shopify.

We remain responsible for our obligations as the seller. Using a third-party platform, payment provider, or carrier does not remove those obligations.

We do not control unrelated third-party websites. Please review their terms before using them.

15. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, and protected.

Shopify and other providers may process information needed to operate the store, accept payments, fulfil orders, and provide support.

Acknowledging these Terms does not constitute blanket consent to marketing or every form of personal data processing. Where separate consent is required, it will be requested separately.

16. Website Availability

We aim to keep the website available and functioning, but maintenance, technical faults, or service disruptions may occasionally interrupt access.

We do not guarantee uninterrupted website availability. However, a website interruption does not remove our obligations relating to accepted orders or consumer rights.

17. Our Responsibility

We are responsible for losses caused by our breach of contract or failure to exercise legally required care, to the extent required by applicable law.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Defective products where liability cannot lawfully be excluded.

• Mandatory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Our products are offered primarily for personal use. To the extent permitted by law, we do not accept liability for business losses arising from commercial use, such as lost business profits or business interruption.

This section does not exclude recoverable consumer losses or create a blanket disclaimer for defective products.

18. Events Outside Our Reasonable Control

If an event outside our reasonable control affects fulfilment, we will take reasonable steps to reduce its impact and notify you of a material delay.

Such events do not automatically remove your right to cancel or receive a refund where applicable law provides that right.

19. Complaints and Disputes

If you have a complaint, email service@freeboyshop.com with your order number, the relevant details, and the resolution you are seeking.

We will review the complaint and explain our response.

These Terms do not require you to use private arbitration or bring a claim exclusively in the country where our business is registered.

Applicable mandatory consumer laws and rules concerning jurisdiction remain in effect, including any right to bring proceedings in your country of residence.

20. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, or legal requirements.

The version made available when your order was accepted applies to that purchase, unless a change is required by law or you agree otherwise.

Material changes affecting ongoing services will be communicated where required by law. Updates do not retrospectively remove existing rights.

21. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A delay in enforcing a right does not automatically waive that right.

Any transfer of our contractual obligations will not reduce your consumer protection or materially prejudice your rights.

These Terms and the relevant purchase policies form part of your agreement with us. They do not exclude binding product descriptions, express promises, or other information that forms part of the contract under applicable law.

22. Contact Information

Store name: FREEBOY
Legal business name: [Insert the actual store operator’s registered company name]
Business address: [Insert the actual business address]
Customer support email: service@freeboyshop.com
Business telephone: [Insert the actual contact number]
Company registration number: [Insert if applicable]
VAT number: [Insert if applicable]